Process Overview
Consultation & Communication → Needs Analysis → Sample Confirmation → Contract Signing → Production Scheduling → Quality Control & Inspection → Logistics & Shipping → After-Sales Support

Step 1: Consultation & Communication
Response Time: Reply within 2 hours

Customers submit inquiries via the official website, email, phone, or social media, providing the required product category, specifications, quantity, and target market.

The sales team gives a preliminary reply within 2 hours to understand the customer's basic needs.

For complex customization needs, the technical team joins in to provide a preliminary feasibility assessment.

Customer Benefit: Fast response, showing professionalism and attention.

Step 2: Needs Analysis
Response Time: Preliminary plan within 24 hours

Sales specialists communicate in depth with the customer to understand product use, delivery method, packaging requirements, certification needs, etc.

The technical team develops a customized product plan based on customer needs (pattern, thickness, size, special performance, etc.).

Provide reference sample images, pattern samples, physical performance data, and environmental test reports.

Customer Benefit: A clear plan saves time and risk of self-exploration.

Step 3: Sample Confirmation
Response Time: Samples completed in 7–15 working days

Customized products: Physical samples (small or standard) are made according to the customer-confirmed plan.

After completion, samples are mailed to the customer for confirmation, or high-definition images/videos are provided for online acceptance.

The customer reviews and confirms the samples. If there are modifications, the technical team adjusts and re-samples within 48 hours.

After written confirmation of the sample, the contract signing stage begins. The sample is sealed and retained as the basis for bulk cargo acceptance.

Customer Benefit: See the actual product before ordering, know the quality, zero trial-and-error cost.

Step 4: Contract Signing
Response Time: Contract completed in 1–3 working days

Based on the final confirmed plan, a formal quotation is issued (including product specifications, pattern number, quantity, unit price, total price, delivery time, payment terms).

After both parties confirm, a sales contract is signed to clarify rights and responsibilities.

Regular orders: The contract takes effect after the customer pays a 30% deposit. Customized orders: The deposit ratio is negotiated between both parties.

After the contract takes effect, it is entered into the production management system within 48 hours, generating a unique order number, fully traceable.

Customer Benefit: Clear rights and responsibilities, cooperation has a basis, no worries.

Step 5: Production Scheduling
Response Time: Production scheduled within 24 hours after contract takes effect

The production planning department formulates a detailed production schedule based on order priority, raw material inventory, and production line load.

Raw material procurement: Core materials (glue, veneer, decorative paper, etc.) are stocked in advance to ensure production continuity.

The production process is fully controlled by the ERP system, with quality patrol inspections at key process nodes.

Customers can check order production progress through the sales specialist and receive regular production progress reports (with photos or videos).

Customer Benefit: Transparent and traceable production, progress in mind, worry-free and effortless.

Step 6: Quality Control & Inspection
Response Time: Final inspection completed 72 hours before shipment

Raw material inspection: All raw materials are sampled upon arrival; unqualified materials are strictly prohibited from entering the warehouse.

In-process inspection: During production, inspectors conduct patrol and sampling inspections at key processes (hot pressing, sanding, laminating, etc.).

Finished product inspection: After finished products come off the line, sampling inspection is carried out according to AQL international standards. Inspection items include:

Appearance quality (surface flatness, color difference, scratches, bubbles)

Physical performance (density, moisture content, bonding strength, modulus of rupture)

Environmental indicators (formaldehyde emission)

Dimensional tolerance (length, width, height, thickness, diagonal)

Customer Inspection (Optional): Before shipment, the customer or their designated representative can inspect at the factory. If the customer waives on-site inspection, we provide pre-loading video inspection, showing each item for remote quality confirmation.

Customer Benefit: Multiple checks ensure every panel shipped meets the promised standard.

Step 7: Logistics & Shipping
Response Time: Container loading and shipment within 72 hours after passing inspection

Packaging: Export-standard moisture-proof packaging (moisture-proof paper + plastic film + corner guards + steel/plastic strapping) ensures goods are intact during sea transport.

Booking: Arrange international ocean freight booking according to the trade terms agreed in the contract (FOB/CIF/CFR).

Customs Declaration: Prepare a full set of export documents (invoice, packing list, bill of lading, certificate of origin, etc.) and complete export customs clearance.

Shipping Notice: Notify the customer within 24 hours after loading, providing a copy of the bill of lading, vessel name/voyage, estimated arrival date, etc.

Document Delivery: Deliver the full set of customs clearance documents to the customer by email or courier as agreed in the contract.

Customer Benefit: On-time, safe shipment, transparent and traceable logistics information.

Step 8: After-Sales Support – "Full Coverage" Service
Response Time: Complaints responded to within 48 hours; assessment completed within 7 working days

After receiving the goods, if the customer finds the product does not match the contract or has quality problems, they shall submit a complaint and supporting materials (images/videos) by email within 15 working days.

JINDIWOOD gives a preliminary reply within 48 hours and issues a formal quality assessment report within 7 working days.

If confirmed as our responsibility: Immediately initiate 100% full compensation, and arrange replacement or refund. The freight for replacement is borne by us.

If not our responsibility: Issue a detailed inspection report and provide reasonable technical advice or remedial solutions.

For routine after-sales inquiries not related to quality (such as product usage guidance, pattern matching suggestions, etc.), a professional reply will be given within 2 working days.

Customer Benefit: A real-money promise—quality issues, we cover fully, you have zero risk.

Service Commitment Summary

JINDIWOOD · Engineered for Certainty · Born for Certainty