JINDIWOOD Terms of Service

Article 1 Acceptance of Terms
1.1 Any customer (hereinafter referred to as "you" or "Customer") who places an order, makes an inquiry, or uses the services of this website with JINDIWOOD (hereinafter referred to as "the Company" or "we") shall be deemed to have read, understood, and voluntarily accepted all contents of these Terms of Service.
1.2 These Terms of Service constitute the entire agreement between the parties regarding product ordering and services, superseding all prior oral or written negotiations, representations, and agreements.
1.3 The Company reserves the right to modify these Terms of Service at any time. The revised terms will be notified to customers via website announcement or email. If a customer continues to place orders after receiving such notice, it shall be deemed as acceptance of the revised terms.

Article 2 Order Confirmation
2.1 Order information submitted by the customer via email, online form, or this website shall be valid only after written confirmation by the Company. The Company has the right to decide whether to accept the order within 3 working days after receiving it, and shall issue a confirmation letter by email.
2.2 The order confirmation letter shall include, but not be limited to: product name, specifications and model, pattern number, quantity, unit price, total price, delivery date, payment terms, shipping method, etc. Once issued, the confirmation letter shall constitute the basis of a formal contract.
2.3 If the customer has any objection to the contents of the confirmation letter, it shall be raised in writing within 2 working days after receiving it; otherwise, it shall be deemed as acceptance of all contents of the confirmation letter.
Article 3 Order Changes and Cancellation
3.1 After an order is confirmed, if the customer needs to change or cancel it, a written application shall be submitted, and it may be executed only after written consent from the Company.
3.2 For orders that have entered the material preparation or production stage, the customer shall bear the actual losses incurred due to changes or cancellation, including but not limited to raw material procurement costs, processing fees, and logistics costs. For customized products (special patterns, special specifications, special performance), once the order is confirmed and production has started, cancellation is generally not permitted.
3.3 If an order cannot be performed due to force majeure (including but not limited to natural disasters, war, government actions, public health emergencies, etc.), both parties shall have the right to terminate the contract and shall not be liable for breach of contract, but shall make efforts to minimize losses.

Article 4 Price Terms
4.1 Product prices shall be based on the prices specified in the order confirmation letter. Prices are generally based on FOB Qingdao, and other trade terms such as CIF/CFR may also be negotiated, as specified in the order confirmation letter.
4.2 The Company reserves the right to reasonably adjust product quotations based on fluctuations in raw material market prices. For unconfirmed orders, quotations are valid for 7 calendar days; after expiration, a new quotation is required.
Article 5 Payment Methods
5.1 For regular orders, the payment method is T/T (Telegraphic Transfer): the customer shall pay a deposit of no less than 30% of the total order amount after order confirmation, and the balance shall be paid in full before shipment. The specific ratio shall be subject to the order confirmation letter.
5.2 For first-time customers or customers without established credit records, the Company reserves the right to require 100% prepayment or T/T plus partial L/C.
5.3 Upon mutual agreement, L/C (Letter of Credit) payment may be accepted. The L/C shall be at sight, irrevocable, and issued by a bank acceptable to the Company. The customer shall open the L/C within 10 working days after order confirmation; otherwise, the order shall automatically become invalid.
5.4 All bank charges shall be borne by each party respectively, unless otherwise agreed.

Article 6 Product Quality Standards
6.1 The Company undertakes that the supplied products comply with the quality standards agreed in the sales contract. If no special provisions are made in the contract, the following applicable standards shall apply:
Product Category | Applicable Standard
Plywood | GB/T 9846-2015 or international standard agreed by the customer
Marine Plywood | BS 1088:2018
Plywood for Construction Formwork | GB/T 17656-2018
Medium Density Fiberboard (MDF) | GB/T 11718-2021
Particleboard | GB/T 4897-2015
Melamine Faced Board | GB/T 15102-2017
Fire-Retardant Plywood | GB 8624-2012 (Class B1)
Environmental Grade | Reaching E1/E0/ENF/HENF grade as agreed in the contract
6.2 Product color, grain, and gloss may have slight deviations due to batch differences, display devices, and light source conditions. If the customer has special requirements for pattern consistency, it shall be clearly agreed in the contract and samples shall be sealed and retained as the basis for acceptance.
Article 7 Packaging Standards
7.1 Product packaging shall comply with international sea transport standards and be able to withstand shocks, handling, and climate changes under normal transport conditions. The regular export packaging method is packing board + plastic film + corner protectors + steel/plastic strapping, or customized according to special customer requirements.
7.2 Responsibility for transport damage caused by improper packaging shall be borne by the carrier. The Company will inspect the packaging before shipment and keep photographic records.
Article 8 Inspection and Acceptance
8.1 Before shipment, the customer or its designated representative has the right to conduct on-site inspection at the factory. The Company will notify the customer 7 working days before shipment to arrange inspection.
8.2 If the customer waives inspection or entrusts the Company to inspect on its behalf, the inspection results shall be based on the quality inspection report issued by the Company.
8.3 After the goods arrive at the destination port, the customer shall complete appearance and quantity acceptance within 15 working days after receiving the goods. If shortage of quantity, packaging damage, product damage, etc. are found, the customer shall notify the Company in writing within 48 hours after taking delivery and provide relevant photos or video evidence. If no objection is raised beyond the above period, the goods shall be deemed accepted as qualified.

Article 9 Customization Instructions
9.1 The Company provides full-dimensional customization services for patterns, specifications, thickness, dimensions, and special performance (moisture-proof, fire-proof, mold-proof, anti-corrosion, etc.). The customer shall provide clear and complete customization requirements, including but not limited to: pattern reference images, PANTONE color numbers, RAL color numbers, physical samples, design drawings, and performance requirements.
9.2 The Company will issue a feasibility assessment and customization plan within 48 hours after receiving the customization requirements, including sample production cycle, mass production cycle, and quotation.
9.3 Customized patterns may be put into production only after written confirmation by the customer. If changes are required after confirmation, the customer shall bear the additional costs and time delays incurred.
Article 10 Sample Confirmation
10.1 For customized products, samples shall be made first, and mass production shall be arranged only after written confirmation of the samples by the customer. The sample production cycle is usually 7-15 working days, depending on process complexity.
10.2 After sample confirmation, the quality of mass-produced products shall be consistent with that of the confirmed sample. If there is a significant deviation between mass production and the sample, the customer has the right to request rework or remake, and the related costs shall be borne by the Company.
10.3 Slight fluctuations in color and grain of samples may occur in mass production, which are within the normal industrial tolerance range and shall not be deemed as quality problems.

Article 11 Delivery Time
11.1 Delivery time shall be based on the date agreed in the order confirmation letter. Delivery date usually refers to the date when the goods are ready for shipment from the factory after production, packaging, and passing inspection.
11.2 The Company shall not be liable for breach of contract for delivery delays caused by force majeure, but shall promptly notify the customer after the event and provide the estimated adjusted delivery time. If delivery is delayed due to customer reasons (such as delayed payment, delayed sample confirmation, delayed provision of customization materials, etc.), the responsibility shall be borne by the customer.
Article 12 Transportation and Risk Transfer
12.1 The transportation method and carrier shall be determined by mutual agreement. Under FOB terms, all risks and costs after the goods pass the ship's rail shall be borne by the customer; under CIF/CFR terms, the risk transfer point is when the goods are unloaded from the means of transport at the destination port.
12.2 The Company may assist the customer in arranging international freight forwarding, but shall not be liable for the service quality and transport delays of the carrier.

Article 13 Full Compensation for Quality Problems
13.1 JINDIWOOD solemnly promises to all customers: For products supplied by our company, if essential quality problems occur during the warranty period (such as severe insufficient bonding strength leading to delamination, large-area surface blistering, severe warping or deformation exceeding standards, fundamental material inconsistency between delivered products and confirmed samples, etc.), and upon confirmation by both parties, the Company will not negotiate discounts or deductions, but will directly compensate the customer 100% of the order amount, and bear the secondary replacement freight incurred due to quality problems.
13.2 The criteria for determining the above "essential quality problems":
Bonding strength: Average bonding strength is lower than the standard value agreed in the contract;
Surface defects: Batch surface blistering, delamination, carbonization, severe scratches;
Excessive deformation: Severe warping or twisting caused by production and processing reasons, affecting normal use;
Material inconsistency: Fundamental differences in species, grade, thickness, or pattern between delivered products and the contract or confirmed samples.
13.3 This commitment does not apply to the following situations:
Product mildew or deformation caused by improper customer storage (such as long-term exposure to high humidity environments);
Damage caused by improper customer processing or use (such as incorrect cutting methods, mismatched auxiliary materials, improper construction techniques);
Minor color differences, minor scratches, natural knots and grain differences inherent in natural wood under normal use;
Accidental damage during transportation (responsibility must be pursued with the carrier);
Products beyond the warranty period.
Article 14 Warranty Period
14.1 From the date the goods arrive at the destination port, JINDIWOOD provides a 12-month warranty period. For special products such as marine plywood and fire-retardant boards, an extended warranty period may be agreed upon.
14.2 During the warranty period, if the customer discovers quality problems, it shall notify the Company in writing within 15 working days and provide relevant supporting materials (including but not limited to: clear pictures, videos, quality inspection reports).
14.3 The Company will respond within 48 hours after receiving the complaint, complete quality determination within 7 working days, and initiate compensation or replacement procedures.
Article 15 Complaint Handling Process
Customer submits complaint: Submit a complaint letter via email, attaching pictures/videos of the quality problem and necessary explanations.
JINDIWOOD confirmation: Provide a preliminary reply within 48 hours; if necessary, require the customer to send samples or entrust a third-party inspection agency for testing (testing costs borne by the responsible party).
Quality determination: Issue a formal quality determination report within 7 working days.
Compensation or replacement: If determined to be our responsibility, immediately initiate full compensation or arrange re-production and replacement.

Article 16 Intellectual Property
16.1 The intellectual property rights of design drawings, pattern designs, PANTONE color numbers, samples, and all related materials provided by the customer to JINDIWOOD shall remain with the customer. The Company shall use such materials only for executing the corresponding order and shall not use them for other purposes.
16.2 The intellectual property rights of pattern designs, product formulas, process technologies, and brand identifiers (the "JINDIWOOD" trademark, logo, slogan, etc.) independently developed by the Company shall belong to the Company, and may not be used, copied, or imitated without authorization.
Article 17 Confidentiality Obligation
17.1 Both parties shall keep confidential the other party‘s trade secrets, product formulas, customer information, price policies, and other information learned during cooperation, and shall not disclose them to any third party without the other party’s written consent.
17.2 This confidentiality obligation shall remain in effect for 3 years after the termination of the contract.

Article 18 Governing Law
18.1 The interpretation, performance, and dispute resolution of these Terms of Service shall be governed by the laws of the People's Republic of China.
18.2 In case of any inconsistency between the Chinese and English versions of these Terms of Service, the Chinese version shall prevail.
Article 19 Dispute Resolution
19.1 Any dispute arising from these Terms of Service or the order contract shall first be resolved through friendly negotiation between the parties.
19.2 If negotiation fails, either party has the right to submit the dispute to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in accordance with its currently effective arbitration rules at the time of application. The place of arbitration shall be Beijing/Shanghai, and the language of arbitration shall be Chinese/English. The arbitral award shall be final and binding on both parties.
19.3 During the dispute resolution period, both parties shall continue to perform other provisions of the contract not involving the dispute.

Article 20 Severability
20.1 If any provision of these Terms of Service is held to be invalid or unenforceable, it shall not affect the validity and enforceability of other provisions. Such invalid or unenforceable provision shall be replaced by a valid provision that best reflects the original intent of both parties.
Article 21 Contact Information
21.1 All formal written notices, complaints, and legal documents related to these Terms of Service shall be sent by email to the following designated email address and shall be deemed delivered on the 3rd working day after successful sending:
Company Full Name: Linyi Jindi International Trade Co., Ltd.
Contact Email: [email protected]
Contact Phone: +8613145499135
Company Address: No. 237 Wangfu Street, Tanyi Town, Fei County, Linyi City, Shandong Province
21.2 If the customer changes its contact information, it shall promptly notify the Company in writing; otherwise, notices sent to the original contact information shall remain valid.
JINDIWOOD · Engineered for Certainty · Your Zero-Risk Partner

Term | Explanation
FOB | Free On Board. The seller bears all costs and risks before the goods are loaded on board the vessel.
CIF | Cost, Insurance and Freight. The seller bears the costs, freight, and insurance until the goods arrive at the destination port.
CFR | Cost and Freight. The seller bears the costs and freight until the goods arrive at the destination port.
T/T | Telegraphic Transfer. An international bank transfer payment method.
L/C | Letter of Credit. A written commitment issued by a bank to pay against documents complying with the terms.
E0 / ENF / HENF Grade | Environmental grades for formaldehyde emission of wood-based panels. The lower the value, the more environmentally friendly.
BS 1088 | British Standard for marine plywood.
GB/T | Recommended National Standard of the People's Republic of China.